Terms & Conditions
1. Customer Satisfaction & Service Commitment
At Papa’s Burros, we strive to provide our customers with the best dining experience possible. If you have any concerns about your order, please let us know, and we will do our best to address them.
2. Food Quality & Safety
We take pride in serving high-quality food prepared with fresh ingredients. However, once food leaves our premises, we are not responsible for improper handling, storage, or reheating that may affect food quality and safety.
3. Order Accuracy & Customer Responsibility
Customers are responsible for verifying their order before leaving the restaurant. If there is an issue with your order, please notify a staff member immediately so we can correct it. We are not liable for mistakes once food has been taken from our premises.
4. No Refund Policy
Papa’s Burros has a strict NO REFUND policy on all orders unless explicitly approved by the owner or manager. If you experience an issue with your order, please speak to management for possible resolution.
5. No Outside Food or Drinks
To maintain our food quality and hygiene standards, no outside food or drinks are allowed on our premises.
6. Allergies & Dietary Restrictions
Papa’s Burros prepares food in a kitchen that handles common allergens, including but not limited to dairy, nuts, gluten, and shellfish. While we do our best to accommodate dietary needs, we cannot guarantee a completely allergen-free environment. Customers with severe allergies should exercise caution when dining with us.
7. Right to Refuse Service
Papa’s Burros reserves the right to refuse service to any customer displaying rude, disruptive, or inappropriate behavior toward staff or other patrons. We prioritize a safe and welcoming dining experience for everyone.
8. Liability Disclaimer
By dining at Papa’s Burros, customers acknowledge that they assume full responsibility for their food consumption and agree not to hold Papa’s Burros liable for any personal injury, allergic reactions, or foodborne illness that may occur after purchase.
9. Prices & Availability
Menu prices and availability are subject to change without notice due to market fluctuations and supply availability.
10. Promotions & Discounts
Promotional offers and discounts cannot be combined unless explicitly stated. Papa’s Burros reserves the right to modify or terminate promotions at any time.
11. Lost or Stolen Items
Papa’s Burros is not responsible for any lost, stolen, or damaged personal belongings while on our premises.
12. Modifications to Terms
Papa’s Burros reserves the right to update or modify these terms and conditions at any time without prior notice. The most current version will always be available in-store or on our website.